Privacy Policy

Heartland Real Estate (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs). This policy explains how we collect, use, store, and protect your information when you interact with us online or in person.

Information we collect

We collect personal information when you enquire about properties, request appraisals, sign up for updates, attend open homes, or complete forms related to buying, selling, or renting. This may include your name, contact details, property preferences, identification and tenancy-related information, and website interaction data. We only collect information necessary to provide our real estate services and fulfil our legal obligations.

How We Use Your Information

Your information is used to respond to your enquiries, provide property services, conduct appraisals, deliver marketing updates, verify identity, and improve our website. It also enables us to facilitate communication between buyers, sellers, tenants, and landlords. We will only use your information for purposes you would reasonably expect in relation to our services.

Third‑Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third‑party sites and encourage you to review their policies.

Security of Personal Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes secure systems, controlled access, and ongoing monitoring to ensure your information is handled safely. While we use best‑practice measures, no method of electronic storage can be guaranteed as completely secure, but we are committed to maintaining a high standard of protection at all times.

Access to your Personal Information

You have the right to request access to the personal information we hold about you, as well as ask for corrections if you believe any details are inaccurate or incomplete. To make an access or correction request, please contact us using the details provided in this policy. We will respond within a reasonable timeframe in accordance with the New Zealand Privacy Act 2020.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Shop 2/75 Harrison Street, Allenton Ashburton 7700

mark@fnash.co.nz

64 3 307 4222